Shipping policy

Last updated: September 7, 2026

This Shipping Policy applies to orders placed through https://noralumehome.com. NORALUME HOME is operated by GLOWMART LLC.

Shipping Cost and Service Area

Standard shipping to eligible addresses within the United States is free. Available delivery methods and any address restrictions are shown at checkout before payment. We do not add hidden delivery charges after checkout.

Order Cutoff and Processing

Our order cutoff is 2:00 p.m. Eastern Time (ET) on business days. Orders placed after the cutoff begin processing on the next business day. Processing normally takes 1-2 business days. Business days are Monday through Friday, excluding U.S. federal public holidays. Orders are not processed on weekends or U.S. public holidays.

Transit and Estimated Delivery

Transit time is normally 3-5 business days after shipment. The total estimated delivery time is 4-7 business days, consisting of 1-2 business days of processing plus 3-5 business days in transit. Checkout and tracking estimates may vary due to destination, carrier conditions, weather, high-volume periods, or events outside reasonable control.

Tracking and Delivery

When available, tracking information is sent to the email address used at checkout after the order ships. Customers are responsible for providing a complete and accurate delivery address and for monitoring tracking. Contact us promptly if tracking shows an exception or delivery problem.

Cancellations and Changes

You may request cancellation before the order ships. Address or order changes must be requested through customer support and can be processed only before shipment. We cannot guarantee that a request received after processing begins can be completed. Once shipped, the Return & Refund Policy applies.

Damaged, Missing, Incorrect, or Lost Packages

Report damaged products, missing parts, or incorrect items within 7 calendar days after delivery. For a package marked delivered but not received, first check the delivery location and contact the carrier, then contact us so we can review the issue. We may request supporting information before resolving the claim.

Shipping support: support@noralumehome.com | +1 (325) 513-6683 | 308 Reno Ct, Lexington, KY 40509, United States