Refund policy
Last updated: September 7, 2026
NORALUME HOME, operated by GLOWMART LLC, wants you to feel confident about your purchase. This policy applies to orders placed through https://noralumehome.com.
30-Day Return Window
You may request a return within 30 calendar days after the order is marked delivered. Contact us before sending anything back. After we authorize the return, the item must be shipped to the return address we provide within 14 calendar days.
Return Eligibility
Items may be reasonably opened and inspected. Original packaging is not mandatory. Returned products must be complete and in substantially the same condition received, with no damage caused by misuse, improper installation, alteration, or avoidable neglect. Include all parts and accessories supplied with the product.
How to Start a Return
Email support@noralumehome.com with your order number and the item you wish to return.
Describe the reason for the return. Photos may be requested for damaged, defective, missing, or incorrect items.
Wait for authorization, return instructions, and the prepaid return label.
Ship the authorized return within 14 days after authorization. Do not send returns to the company address unless our support team specifically instructs you to do so.
Return and Exchange Shipping
GLOWMART LLC pays authorized return and exchange shipping costs. We do not charge a restocking fee. Exchanges are subject to product availability. If the requested replacement is unavailable, we will issue a refund to the original payment method.
Damaged, Missing, or Incorrect Items
Report damaged products, missing parts, or incorrect items within 7 calendar days after delivery. Include the order number, a description of the issue, and clear photographs when available. We will review the report and arrange an appropriate replacement, exchange, or refund at our expense.
Refunds
After the returned item is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method within 5 business days after inspection. Your bank or payment provider may require an additional 3-10 business days to post the credit. Original shipping charges are not deducted because standard U.S. shipping is free.
Exceptions
Gift cards are not returnable. We do not sell customized or personalized products and we do not designate products as final sale. This policy does not limit any rights that cannot be waived under applicable law.
Return support: support@noralumehome.com | +1 (325) 513-6683 | 308 Reno Ct, Lexington, KY 40509, United States